Educational
A practical guide to managed IT.
We help business owners, operators, and IT leaders understand the MSP industry — pricing, services, contracts, security — so you can choose the right provider with confidence. Clear, current research.
Start here
Three guides that cover the essentials before you evaluate any provider.
Guide 01
What is an MSP?
What managed service providers do, how they differ from break-fix IT, and whether your business needs one.
Guide 02
How to choose an MSP
A six-step buyer’s guide with the questions to ask, red flags to watch, and what a good SLA looks like.
Guide 03
MSP pricing guide
The three main pricing models, what’s included versus excluded, and benchmarks by company size.
Regional MSP guides
Local context for the top U.S. markets — what each region’s IT landscape looks like, typical pricing, and which industries drive demand.
For providers
How we cover MSPs, what sponsored content looks like here, and how to submit a correction.